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Later, the casino reopened the complaint, stating that they had processed the player’s withdrawal. Unfortunately, without confirmation from the player about having received her winnings, we had jest to reject the complaint. The proliferation of gambling enthusiasts in Canada today remains an exciting development.
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In turn, the founder of Hell Spin Casino is a company TechOptons Group, which is considered a rather prestigious representative of the modern gambling industry. The player from Germany was accused of breaching bonus terms żeby placing single bets greater than the allowed ones. At first, we closed the complaint as ‘unresolved’ because the casino failed to reply. The player from Germany is experiencing difficulties withdrawing his winnings due owo ongoing verification.
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The complaint państwa marked as unresolved since the casino did not respond jest to the complaint thread and had not provided sufficient evidence. The issue państwa resolved successfully aby our team, and the complaint was marked as ‘resolved’ in our system. He reached out owo support but received w istocie assistance and was frustrated with the situation. The complaint was resolved when the player confirmed that he had received his funds back.
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However, after attempting to withdraw the winnings, the casino had closed her account, alleging third-party involvement. Despite her providing documentation and credit card verification, the issue persisted. We clarified that according jest to the casino’s rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name. As the player acknowledged that the phone bill was in her husband’s name, we considered the casino’s actions as justified and rejected the complaint. The player from Italy was facing challenges with withdrawing his winnings amounting to 232,000 euro from Hellspin Casino. Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service.